Terms and Conditions

Cancellation & Rescheduling Policy

  • Bookings are not confirmed until the payment is received from the customer (customer – participant on the tour) Cancellation policy applies to all clients (client – the person who books and confirms the booking with Adventure Bay Charters)
    • No refund will be provided for cancellations made less than 48 hours in advance, or in case or no show.
    • A cancellation fee of 20% applies for cancellations or booking changes made less than 14 days in advance.
    • A 10% fee will be charged for cancellation or booking changes more than 14 days prior to departure date.

 

Bad Weather-

We are able to go in most weather conditions however in extreme cases we will either postpone if suitable or refund full monies paid.

Terms and Conditions

  • Participation entirely at own risk, with full indemnity to Adventure Bay Charters.
  • All departures are from the Marina Hotel Boarding Pontoon (13 Jubilee Drive) next to the Boat Ramp at the main entrance to the Marina Hotel (unless otherwise stated).
  • Return transfers are non-refundable.
  • If you transfer details are not provided at the time of booking we cannot guarantee pick ups.
  • Return transfer rates are not for private transfers.
  • Your Online booking receipt must be presented at the gate to show proof of purchase.
  • Vessel will depart at departure time shown, NO refunds will be given for missed bookings or late arrivals.
  • Bookings are subject to minimum numbers.
  • Adventure Bay Charters reserves the right to offer an alternate trip or alternate date if the trip is cancelled by us.
  • On purchase of a tour No refunds will be given unless the trip is cancelled by Adventure Bay Charters.
  • All bookings must be paid in full to confirm booking unless stated or agreed otherwise.
  • Adventure Bay Charters offer deferrals or alternative dates on a case by case basis.
  • Guests must be at departure point at least 15 minutes before departure time.