Terms and Conditions

Cancellation Policy

In the event that Adventure Bay Charters cancel we will offer alternative dates or full refund.

Cancellation by passengers-

• More than 14 days prior to departure – 10%
• More than 48 hours prior to departure – Loss of Deposit
• Less than 24 hours prior to departure – loss of all monies paid

Bad Weather-

We are able to go in most weather conditions however in extreme cases we will either postpone if suitable or refund full monies paid.

Terms and Conditions

• Participation entirely at own risk, with full indemnity to Adventure Bay Charters.
• All departures are from the Marina Hotel Boarding Pontoon (13 Jubilee Drive) next to the Boat Ramp at the main entrance to the Marina Hotel (unless otherwise stated).
• Your Online booking receipt must be presented at the gate to show proof of purchase.
• Vessel will depart at departure time shown, NO refunds will be given for missed bookings or late arrivals.
• Adventure Bay Charters reserves the right to offer an alternate trip or alternate date if the trip is cancelled by us.
• On purchase of a tour No refunds will be given unless the trip is cancelled by Adventure Bay Charters.
• All bookings must be paid in full to confirm booking unless stated or agreed otherwise.
• Adventure Bay Charters offer deferrals or alternative dates on a case by case basis.
• Guests must be at departure point at least 15 minutes before departure time.